• Personal data collected
  • Identification details: name, date of birth, nationality, ID or passport numbers, KYC documents and any document submitted for verification.
  • Contact information: address, email, phone number.
  • Account and usage information: username, settings, communication records, responsible gambling preferences, activity logs on the online services.
  • Technical information: device identifiers, IP address, browser type, operating system, cookies, and similar technologies.
  • Transaction information: deposits, withdrawals, payment method details as required for processing, and records kept for accounting and anti-money laundering compliance.
• Why this information is collected
  • To create and manage the user account and deliver services.
  • To process payments and settle bets and gaming transactions.
  • To verify identity, prevent fraud, and manage security.
  • To comply with the laws of Tanzania, including Gaming Board of Tanzania requirements, the Anti–Money Laundering framework, and the Personal Data Protection Act, 2022.
  • To improve website performance and user experience based on aggregated analytics.
• Protection measures
  • Encryption of information in transit and at rest where appropriate.
  • Role-based access controls, staff confidentiality obligations, and regular training.
  • Secure development practices, monitoring, and incident response procedures.
  • Vendor due diligence and contractual data protection clauses for service providers.
  • Payment card data handled in line with recognised standards such as PCI DSS.
• User rights (subject to legal limits)
  • Access a copy of personal data and receive information on processing.
  • Request correction of inaccurate data.
  • Request deletion when data is no longer needed or consent is withdrawn.
  • Request portability, or restriction of processing, and object to certain uses.
  • Lodge a complaint with the Personal Data Protection Commission in Tanzania.

Compliance is aligned to Tanzania’s Personal Data Protection Act, 2022 and supporting regulations, and guided by international standards.

• Core operations
  • Account registration, authentication, and account management.
  • Processing bets, gaming outcomes, and financial transactions.
  • Providing customer support and resolving issues.
• Improvement and analytics
  • Measuring performance of websites and apps, troubleshooting, and enhancing features.
  • Aggregated and pseudonymised analytics to understand service use.
• Responsible gambling
  • Implementing limits, self-exclusion tools, and behavioural monitoring to support safer play.
• Compliance and security
  • Identity checks, sanctions screening, fraud prevention, anti–money laundering and counter-terrorist financing controls.
  • Meeting requirements of regulators, tax and law enforcement authorities when legally required.
• Communications
  • Service notices, policy updates, and optional marketing based on consent or legitimate interest, respecting user choices.

Processing is lawful, necessary for the contract or compliance, or based on user consent, and conducted in a transparent manner.

• Access and updates
  • Users can review and update profile details through account settings or by contacting support.
  • Additional verification may be requested to protect the account before data changes.
• Corrections and deletion
  • Requests to correct inaccuracies or delete data can be made through the support channel listed on the website.
  • Some records must be retained for statutory periods under Tanzania law, including anti–money laundering and tax obligations. Once retention periods expire, data is securely deleted or anonymised.
• Security checks and payments
  • By using 1xbet, the user consents to necessary security checks, identity verification, and sanctions screening.
  • By using 1xbet, the user agrees that payment data may be processed by licensed payment providers to complete transactions.

Requests are handled promptly within legally required timeframes.

• The service is for persons aged 18 and above only under Tanzania’s gaming rules.
• The operator cannot confirm age in every interaction without official documents.
• If a parent or legal guardian notifies the operator that a minor’s personal data has been submitted, the account will be closed and the information deleted where legally permitted.

• Personal data may be processed or stored outside Tanzania by trusted partners, data centres, or group entities to deliver online services, support, analytics, and payment processing.
• Use of the website indicates consent to such international transfers, subject to safeguards.
• Safeguards include contractual protections, confidentiality obligations, encryption, and due diligence to ensure an adequate level of protection consistent with Tanzania’s Personal Data Protection Act, 2022.
• All partners handling the information must follow strict confidentiality and security requirements.

• This Privacy Policy forms part of the legal framework governing use of the services.
• A disclaimer may limit or clarify the scope and effect of certain rules as permitted by law.
• The policy and its disclaimers take effect when the user accepts them by signature, click-acceptance, account creation, or accession through continued use of the services.
• If any part is found invalid, the remaining parts continue to apply to the extent allowed by law.

• Definition
  • Cookies are small files stored on a device by websites to remember preferences and improve performance.
• How cookies are used
  • Statistics and analytics to understand user behaviour and service performance.
  • Personalisation of content, language, and settings.
  • Security and fraud prevention, and website improvement.
• Retention and controls
  • Non-essential cookies are retained for up to 1 year, unless removed earlier by the user.
  • Users can manage cookie preferences in the browser or device settings. Blocking some cookies may affect certain features.

A separate cookie notice may provide additional details about categories and choices.

• By using the services, the user confirms full acceptance of this Privacy Policy.
• The latest published version on the website applies to all processing of personal data from the time it is posted.
• Material updates will be communicated through the website or other appropriate channels.

• When sharing may occur
  • To comply with law, regulatory requests, court orders, or to defend legal claims and manage disputes.
  • To perform contracts, process payments, provide identity verification, fraud screening, hosting, analytics, and customer support.
• Who may receive the information
  • Licensed payment institutions and mobile money operators regulated by the Bank of Tanzania, identity verification and sanctions screening providers, cloud and security vendors, auditors, advisors, and regulators.
  • A list of key service providers or categories is available on the website. If a specific party is not listed, users will be informed of the purpose and scope before sharing where required by law.

Providing personal data constitutes consent to share it for the purposes stated in this document, subject to contractual safeguards and confidentiality.

• The website may include links to third-party websites or applications that have their own privacy policies.
• The operator is not responsible for how those third parties collect, use, or protect personal data.
• Users should review the privacy notices of external sites before providing any information.