Get help fast, 24/7, in English or Kiswahili

Live chat gives direct access to 1xbet live support. Use it for quick questions and urgent issues.

• How to start:
  • On website: tap the chat icon at the bottom right, then choose a topic.
  • In app: Profile or Help > Live Chat, then type your question.
  • You can chat without a full login for simple questions. Account checks may require sign-in.
• Best for:
  • Login help, password reset, or 2FA/OTP issues.
  • Deposits via M-Pesa, Tigo Pesa, Airtel Money, or Halopesa not showing.
  • Bet settlement, cashout status, or odds questions.
  • Bonus and free bet terms.
• Hours and language:
  • Available 24/7.
  • English and Kiswahili supported.
• Expected time:
  • First reply in 1–2 minutes. Complex reviews may take longer.
• Tips for faster answers:
  • Share your user ID, registered phone, and the issue in one message.
  • Add screenshots of errors and the time shown on your device.
  • For payments, include method, amount, M-Pesa reference, and time in EAT.
  • Stay in the same chat thread until resolved.

Email support suits detailed questions, attachments, and compliance documents.

• How to send:
  • Use the Email Support form in Help on the website or app to reach the right team.
  • Attach KYC photos, payment receipts, or error logs as needed.
  • Write a short subject, for example: Deposit pending TZS 50,000 via M-Pesa.
• Best for:
  • KYC and account verification.
  • Disputed transactions and charge checks.
  • Formal complaints and copies of correspondence.
  • Game support that needs logs or multiple screenshots.
• Contact routing:
  • General customer service: select General or Account in the form.
  • Security and KYC: select Verification or Security in the form.
  • Payments: select Deposits or Withdrawals in the form.
  • If an email address is shown in your 1xbet account, use only that verified address to avoid phishing.
• Expected time:
  • 1–6 hours for most emails.
  • Up to 24 hours for KYC or complex payment traces.
• Tips for faster handling:
  • Include username, registered phone, and the email linked to the account.
  • Add transaction IDs, timestamps in EAT, and device or browser details.
  • One issue per email makes resolution faster.
  • Keep replies on the same email thread so the history is clear.

Phone support connects you to an agent by call. Use this when the matter is urgent or when live chat is not possible.

• How to call:
  • Open Help > Contact on the website or app to view the current support number for Tanzania.
  • A call-back option may be offered during busy times.
• Best for:
  • Time-sensitive issues like locked accounts or active bet errors.
  • Urgent deposit or withdrawal concerns.
  • When you prefer to speak to an agent.
• Helpline details:
  • Find the 1xbet helpline number in the Help Centre.
  • Availability is 24/7. Some lines may queue during peak matches.
  • A free number may not be available in Tanzania. Standard carrier rates may apply.
• Expected time:
  • Wait time 1–3 minutes during normal hours.
  • Most calls are resolved in 5–15 minutes if details are ready.
• Tips for faster calls:
  • Have your user ID, registered phone, and recent deposit reference.
  • Call during off-peak times for shorter queues, for example morning or late evening EAT.
  • Stay near your device to receive security codes if needed.

Messaging and social channels work well for light queries and quick updates. Use them when you do not need to share sensitive data.

• Platforms:
  • WhatsApp and Telegram for quick chat and status checks.
  • Facebook Messenger and X for basic questions and service updates.
  • Find verified links on the website footer and in the app Help to avoid fake profiles.
• Best for:
  • General questions, service notices, and link checks.
  • Outage updates and product news.
  • Follow-up on existing ticket IDs.
• Contact and safety:
  • Use only the official links shown on the website or in the 1xbet app.
  • Do not share passwords, full card numbers, or full ID numbers.
  • Share only user ID, last 4 of phone or card, and ticket IDs.
• Expected time:
  • First reply in 5–30 minutes, depending on traffic.
• Tips to get help faster:
  • Send your question, user ID, and any ticket ID in one message.
  • Use screenshots when reporting errors or broken links.
  • For Telegram, join the service status channel for alerts.

Technical support handles errors, failed payments, and access issues.

• How to reach technical help:
  • In live chat, choose Technical support to route your case to the right team.
  • In Email Support, pick the issue type that matches the problem and attach logs or screenshots.
  • If shown, use the technical queue on phone support for quicker diagnosis.
• Issues handled:
  • Login problems, OTP not received, or 2FA reset requests.
  • Payment failures or delays for M-Pesa, Tigo Pesa, Airtel Money, and Halopesa.
  • Game crashes, loading errors, and bet slip bugs.
  • App install, update, or cache problems; browser compatibility on the website.
• Expected time:
  • First assessment in 15–60 minutes.
  • Fix times vary by provider. Many issues resolve in 1–6 hours. Complex cases may take up to 24 hours.
• Tips for faster fixes:
  • Send error code, screenshot, and the exact time in EAT.
  • Share device model, OS version, app version, and connection type.
  • For payments, include amount, method, reference ID, and wallet balance screenshot.
  • Keep the same ticket ID across channels to avoid duplicate checks.

VIP and priority support serve high-tier players who need faster handling. Access may depend on activity and account standing.

• How to access:
  • If eligible, the VIP tab appears in your account with direct chat and a dedicated support number.
  • A personal manager may contact you to confirm preferred channels.
• Best for:
  • High-value deposits and withdrawals.
  • Accelerated KYC, source-of-funds checks, and account reviews.
  • Event or market requests and priority game support.
• Contact and hours:
  • VIP chat and phone prioritise your queue 24/7.
  • Dedicated email is shown inside the VIP area for secure contact.
• Expected time:
  • Priority chat answers in 30–60 seconds on average.
  • Email replies in 1–2 hours for most cases.
• Tips to qualify and benefit:
  • Keep verification up to date to avoid delays.
  • Maintain contact preferences in Profile so the manager can reach you.
  • Use the VIP channels for one issue at a time for faster results.