Rules and obligations for gambling in Tanzania

You should read these general terms before registration or any bet. By creating an account and using the services, you agree to be bound by these terms, the betting rules, the privacy policy, and any product-specific conditions permitted under Tanzanian law, including the Gaming Act and guidelines issued by the Gaming Board of Tanzania.

• Eligibility and registration
  • You must be at least 18 years old and legally allowed to gamble in Tanzania.
  • You confirm the accuracy of all information provided during registration and account verification.
  • You agree to use one account in your own name. Accounts are personal and not transferable.
• Changes to terms
  • The company may amend these terms to meet legal, regulatory, or operational requirements.
  • Updated terms take effect once published on the site or app. Continued use of services after changes means you accept the revised terms.
• Proper use of services
  • Do not use the platform for unlawful activities or on behalf of any third party.
  • Do not manipulate odds, markets, or events. Use of bots, scripts, or unauthorised software is prohibited.
  • Abuse of bonuses, hedging across accounts, or any collusive behaviour may lead to account action.
• Content and intellectual property
  • All site content, odds displays, data feeds, software, and trademarks are protected.
  • You receive a limited licence to access services for personal, non-commercial betting.
  • You may not copy, redistribute, or exploit content without permission.
• Liability limitations
  • Services are provided on an as-available basis. Interruption of internet or telecoms, or suspension for maintenance, may occur.
  • The company is not liable for indirect or consequential losses. The maximum liability relating to a specific bet is limited to the amount of that bet, subject to applicable law.
• Governing law and disputes
  • These terms are governed by the laws of Tanzania.
  • Disputes should first be raised through customer support. You retain the right to escalate to relevant authorities in Tanzania.

• Eligibility to place bets
  • Only verified customers who are 18+ and located in Tanzania may place bets on any event available in the platform.
  • Certain events or markets may be restricted by legal or integrity requirements. You are responsible for placing bets only where allowed.
• Accepting a bet
  • A bet is accepted once it appears in your betting history as confirmed.
  • Market availability, odds, and handicaps can change before acceptance. The final odds you see on the confirmation screen apply.
  • Minimum and maximum stake limits apply per market and event, as displayed at the bet slip and market rules.
• Settlement and calculation
  • Results are settled based on official sources for the relevant event or sport.
  • Payouts are calculated using the accepted odds multiplied by the stake, adjusted for any rule specifics such as dead-heat or Asian handicap rules.
  • If a result is corrected by an official body shortly after the event, the company may adjust settlements where the rules provide for it.
• Cancellations and voids
  • A bet may be void if an event is postponed, abandoned, or materially changed, according to market-specific rules published on the site.
  • Obvious error: if a manifest error in odds or market occurs, the bet may be settled at the correct odds or voided, in line with the published policy.
  • Cash Out, where available, settles a bet at the amount shown when you confirm the offer. Once confirmed, it cannot be reversed.
• Restrictions
  • Limits on number of selections, payout caps, or market-specific rules may apply.
  • Bonus funds may have wagering conditions that affect how you place a bet or withdraw returns. Always read bonus terms before use.

• Funding your account
  • Accepted deposit methods are displayed in the cashier, and may include mobile money operators, bank cards, and bank transfers commonly used in Tanzania.
  • Minimum and maximum deposit amounts appear in the cashier for each method. Fees, if any, are disclosed before you confirm the transaction.
  • Deposits must originate from a payment method registered to your name. Third-party funding is not permitted.
• Withdrawals
  • Withdrawals are processed to the same method used for deposits where possible, subject to security checks.
  • Processing timeframes vary by method and may take additional time if identity or source-of-funds verification is required.
  • Withdrawal limits and any applicable fees are stated in the cashier before you submit a request.
• Verification and compliance
  • Before releasing funds, the company may request identity and address documents, and proof of payment method ownership, in line with KYC and AML obligations.
  • Failure to complete verification can lead to cancellation of transactions and temporary account restriction, subject to applicable law.
• Transaction rules
  • The company may refuse, delay, or reverse a transaction where required for fraud prevention, AML obligations, or to comply with Tanzanian regulations.
  • Currency, rounding, and exchange rates used for settlement are shown in your account or at the time of the transaction.

Gambling should be recreational. You have the right to set controls and to request help at any time.

• Control tools
  • Deposit limits: set daily, weekly, or monthly deposit caps for your account.
  • Loss and stake limits: restrict your total losses or total stakes for a period.
  • Time-outs: take a short cooling-off break from betting.
  • Self-exclusion: request exclusion for longer periods. During exclusion, you will not be allowed to place bets or receive marketing.
  • Reality checks: receive session reminders to help you monitor your use.
• Safer betting guidance
  • Treat bets as entertainment, not a source of income.
  • Do not chase losses and avoid betting when distressed or impaired.
  • Read the rules of each event and market before you place a bet.
• Help and support
  • Contact customer support to enable limits or self-exclusion.
  • External resources: Gaming Board of Tanzania information on responsible gaming, Gambling Therapy online support, and other mental health services available in Tanzania.

• Legal obligations
  • The platform implements controls aligned to Tanzanian laws, including the Anti-Money Laundering Act and directives of the Financial Intelligence Unit of Tanzania.
• Know Your Customer (KYC)
  • Identity, age, and address verification may be required before deposits, bets, or withdrawals.
  • You may be asked for source-of-funds or source-of-wealth evidence when activity reaches certain thresholds.
• Monitoring and detection
  • Transactions are monitored for unusual patterns, rapid cycles of deposits and withdrawals, and use of third-party accounts.
  • Suspicious activity may be reported to the relevant authorities as required by law.
• Consequences of breaches
  • The company may delay, restrict, or block an account, freeze funds, or cancel transactions if AML concerns arise.
  • Failure to provide requested documents can result in suspension until the review is complete.

• Data collection
  • Information collected may include identification data, contact details, registration information, device data, location data, payment details, and betting history.
• Use of data
  • Data is used to provide services, verify age and identity, prevent fraud, manage bonuses, personalise content, comply with legal obligations, and handle customer support.
• Legal basis
  • Processing relies on contract performance, legitimate interests, legal obligations, or your consent where required under Tanzanian law, including the Personal Data Protection Act, 2022.
• Sharing and transfers
  • Data may be shared with payment providers, verification partners, and regulators where lawful and necessary.
  • Transfers outside Tanzania occur only under safeguards such as contractual clauses or other legal mechanisms.
• Your rights
  • You may request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing.
  • You can withdraw consent at any time where consent is the basis for processing. This does not affect processing already carried out.
  • Contact customer support to exercise your rights. You may also raise concerns with the competent authority in Tanzania where applicable.
• Retention and security
  • Data is retained only as long as needed for the purposes described or to meet legal retention duties.

• Technical safeguards
  • Encryption protects data in transit and at rest using industry-standard protocols.
  • Access controls, firewalls, and segregation of environments reduce risk.
  • Continuous monitoring helps detect suspicious logins, automated activity, or abuse of services.
• Account protection
  • Two-factor authentication may be offered. You are responsible for maintaining strong, unique passwords and keeping credentials confidential.
  • Device and session controls may limit access if unusual activity is detected.
• Operational measures
  • Regular security testing and vulnerability management support platform integrity.
  • Incident response procedures aim to contain and investigate security events promptly.
• Your responsibilities
  • Log out after each session, secure your devices, and notify support immediately if you suspect unauthorised use of your account.